Introduction
Welcome to GroceryX.in, your one-stop shop for all your daily needs, directly from farms. We are committed to providing the best quality products at the lowest prices while ensuring the happiness of both farmers and customers. This Cancellation and Refund Policy explains our approach to handling cancellations and refunds in the context of Razorpay integration.
Cancellation Policy
You can cancel your order on GroceryX.in under the following conditions:
- If the cancellation request is made within 24 hours of placing the order.
- If the cancellation is due to an unavoidable circumstance such as an out-of-stock item or a technical issue.
To request a cancellation, please contact our customer support team as soon as possible.
Refund Policy
We aim to process refunds as quickly as possible. Refunds will be initiated under the following circumstances:
- If your cancellation request is approved within the specified time frame.
- If you have been charged incorrectly or for an item that was not delivered.
Please note that refunds may take a certain amount of time to reflect in your account, and the timeline can vary depending on your payment method and bank.
Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our customer support team at support@groceryx.in.